Do you want to increase your talk time by 200-300% without decreasing your productivity?
Then switch over to Predictive Dialers to enhance your customer experience by eradicating loss in service.
There are two widely used Phone Dialers in the market:
1) Auto Dialers
2) Predictive Dialers
Among many Phone Dialers, Auto Dialers is an oldest among them. With the advancement of technology more features were added into the auto dialer to make it more productive and efficient.
So now the question arises,” What is a Predictive Dialer?“.
It is an Outbound calling dialer system which automatically dials from a predefined list of contact numbers. You can say it as an “advanced Auto Dialer” as it filters out dead phone numbers, voice mails, busy signals, etc.
Auto Dialer vs Predictive Dialer is the longest going on debate to find out the better dialer system.
So, lets compare these two and find out the right kind of dialer for you.
Auto Dialer doesn’t consider agents availability whereas Predictive Dialer uses the realtime analysis and predict when the human agents will be available to make the next call.
Predictive Dialer can dial multiple numbers at the same time which is a major advantage over auto dialer as it decreases the agents Ideal time.
Some of the extra features available to you in Predictive Dialer are: algorithm based dialing, time management, real-time analytics report, etc.
Now that you have an basic idea about the Dialers, let’s have a feature-wise comparison for them.
To make you better understand the difference between and Predictive Dialer and Auto Dialer have a look at the following chart:
|Predictive Dialer||Auto Dialer|
|Dials Multiple contacts at a time.||Dials single contact at a time.|
|It can make about 150 calls per hour.||It can make about 60-70 calls per hour.|
|Boost call efficiency.||Increase customer satisfaction.|
|Algorithm based dialing.||No algorithm is used.|
|Seamless Lead Management.||No Lead management.|
|Overall productivity is low.||Overall productivity is very high.|
The only disadvantage it has is that the focus of predictive dialers is more on increasing call frequency therefore sometimes excellent customer experience is not achieved. There is no time available for research between dials.
Cloud Predictive Dialers give agents more time with live prospects. It helps you to contact a large number of leads quickly. Skill-based mapping gets calls to the right agent, it eliminates call-waiting and increases call accuracy.
Cloud-based Dialers have the best integration features and offers latest call management services like real-time analytics and reports, audio-based survey, automatic call distribution, 24*7 email support and many more.
Your customers look out for reliable service in the fastest way possible. Medium and large-sized enterprises prefer Predictive over Auto dialers. In a nutshell, it depends upon the requirements of your business that which dialer will work best for you.
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